Frequently Asked Questions

Where is the body kept once it has been moved?

The body will be kept in our mortuary which uses refrigeration to aid the preservation of the deceased. The body will remain here until it has been prepared for the chapel of rest.

What do I do next?

You will need to collect the medical death certificate which you will then need to take to the registrar. You will also need to make initial contact with a funeral director.

What are Doctors Forms?

When a cremation is required, two doctors must certify as to the cause of death. The FIRST doctor must be the doctor who attended the deceased during his/her last illness. The duty of the second doctor is essentially one of confirmation. For this service, each doctor makes a separate charge which the Funeral Director will normally pay on the family’s behalf.

Can I examine any forms or documents relating to the Funeral?

Yes. Under new laws which came into force January 2009, you have the right to examine any forms for cremation, including doctor’s forms.

Where do I collect the medical death certificate?

If the death has occurred at home, the GP will issue the medical death certificate. They will either give this to you directly or you may need to collect it from the surgery. If the death occurred in a hospital you will be given the certificate by the bereavement office.

Where do I register the death?

The death will need to be registered in the area where the death occurred, even if the death occurred a distance from home. The hospital and/or the funeral director will be able to advise you on this.

How many copies of the death certificate will I need?

The Registrar will issue you with one copy. You will need another 2-3 copies to be able to send to the bank, solicitors etc. They cost £3.50 each.

When do I have to register by?

Deaths in England and Wales or Northern Ireland should be registered within 5 days - if this is not going to be possible, you should inform the Registrar. In Scotland, deaths must be registered within 8 days.

How soon can the funeral take place?

It is best to allow between 7 to 10 days, however in particular circumstances the funeral can take place within 24 hours of the death. We will, of course, ensure that the date of the funeral is convenient for the family.

What is a chapel of rest?

The chapel of rest is a viewing room which allows families to privately pay their respects to the deceased.

Can we visit the deceased to pay our last respects?

Yes. If you wish to visit our private Chapels of Rest, please ring and let us know when you would like to come. We will be pleased to arrange for a member of staff to meet you.

Can I bring in clothing for the deceased to be dressed in?

Yes you can, alternatively we can dress the deceased in one of our gowns.

Am I able to put personal items into the coffin?

Yes, you can put personal items in the coffin. However we cannot allow any metal and glass items.

What is embalming?

It is an invasive preservation technique that involves introducing a chemical preservative through the vascular system. We only suggest this option when a body is to be kept for some time, exported by air or the coffin is to be opened during a church service.

Burial or Cremation? Some facts:

In the UK about 75% of funerals involve cremation. Cremation is generally cheaper. Cremations are carried out one at a time and the ash (called cremated remains) which consists of crushed dried desiccated bone fragments is collected before the next coffin is introduced into the cremator.

Do I have to have a religious ceremony?

Most funerals in the UK follow traditional religious practices with a typical service taking approx. 20-30 minutes. In some cases this may extend to over an hour. However there is also the option of either a civil or humanist service, which would include music and an appreciation of the deceased’s life.

Can members of the family and funeral bear the coffin?

Most definitely - to help, we would give a quick briefing to ensure that all are prepared and we will be on hand to help at all times with carrying the coffin.

Is there any other mode of transportation apart from the hearse to carry the coffin?

We can organise horsedrawn carriages, motorcycle hearses or tractor trailers. We can accommodate most requests for funeral transportation as long as they are safe.

How do we know what to do at the Funeral?

On the day of the funeral we are there to help and guide you, your family and friends through the day.

Can we choose what music is played at the Crematorium?

Yes. Music can be played both going in and coming out of the Crematorium. Both the Crematorium and ourselves have a wide selection of music but if the piece you require is not available, as long as we have sufficient time, we will do our best to obtain the music you require.

Does the coffin move at the end of the Funeral service?

No.  After the service has ended, the coffin does not move until all the congregation have left the Crematorium Chapel.

Are the handles on the coffin removed before the cremation takes place?

No. There are strict laws regarding cremation. Nothing may be removed from the coffin before cremation without permission from the Home Office.

Is the coffin cremated with the deceased?

Yes. Once the coffin has left the funeral directors the deceased cannot be removed from it.

How do I know that the cremated remains I receive back are those of my loved ones?

The cremation process is governed by strict rules and regulations. The crematorium authorities take great care to ensure that every individual cremation is kept completely separate.

How soon can I collect the cremated remains after the funeral?

You are able to collect the cremated remains the next working day, following the funeral.

How soon after a burial can a headstone be placed?

The grave usually takes between 3 and 6 months for the ground to settle and be firm enough to place the weight of a headstone. Arrangements can be put in place before this time to ensure that the headstone can be erected as soon as the ground is ready.

How much will the funeral cost?

There are several factors that determine the funeral cost, e.g. style of funeral, choice of coffin, number of limousines required, etc. We will provide you with an itemised estimate of funeral costs.

What if I cannot pay?

If you are having trouble paying for a funeral that you have to arrange, you may be able to get a Social Fund Funeral Payment to help you with the cost, however it is not a set figure as each case is looked at individually.

Adress: 47 High street,Sandy, Bedfordshire, SG19 1AG | Tel: 01767 680 519 | Email:
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